Thank you for using DoktorCare products and services (“DoktorCare”), which are provided by SEHATENA – FZCO, a Free Zone Company registered and incorporated in Dubai Silicon Valley, Dubai (“Company”)

By using DoktorCare, you agree to Terms and Conditions hereinunder (“Terms”, “Terms and Conditions”, or “Agreement”). Kindly read them carefully before using the website: http://www.doktorcare.health (“Website”), the mobile Application (“Application”), The Customer Care Call Center (“CCCC”), and/or other interactive communication channels (“DoktorCare”) operated by the Company (“us” or “ours”).

Whereas the service provider is any person or persons providing the service to the Customer (“Service Provider”, “Service Providers”). The services provided by the Service Provider include but not limited to the following (“Services”):

• Physician services during visits, telephone calls, and video calls by a licensed Doctor;
• Nursing services by a licensed nurse(s.
• Physical Therapy services by a licensed Physical therapists;
• Long-term care services by a nursing aide(s), a caregiver(s) or a companion(s); who may have relevant medical training but not have a medical license yet;
• Radiology services by a licensed centers and radiologists;
• Laboratory analysis services by a licensed laboratory;

The Services are provided after mutual approval by the Customer of the Service Provider according to the Terms and Conditions hereinunder.

Whereas the customer (“Customer”) is a person accessing and/or using DoktorCare and accepting the Agreement together with the actual user(s) if different, and/or legal guardian (if any). The Customer agrees to the Service Provider(s) as well as the Provided Service(s);

Whereas DoktorCare is an integrated platform consists of an Application, a Website, CCCC, software, operations, and procedures to connect Customer(s) with customer care specialists, medical experts, and devices. DoktorCare provides the following to the Customers and Service Providers.

• The engagement of DoktorCare customers to capture and understand the customer needs from the services (“Customer Requirements”), and all relevant information to enhance the Services.
• The engagement of the Service Provider in the registration to DoktorCare, which include collecting their relevant licenses and document and organize them according to their qualifications, experience, geographical presence, and their availability.
• Connect, conform, and link authorized and licensed Service Provider(s) to the Customer Requirements and demand on Service(s) and obtain the Customer approval on the Service Provider(s) provision of the Service(s).
• The coordination of term of Services including but not limited to the scope, the duration, and the price.
• The Scheduling of visits and long-term Service(s); and track the actual time of Service(s) completion.
• Collect feedback from Customer and Services
  Provider to enhance the Services provided to the Customers.
• A digital and technological capabilities to enhance data management, retention and sharing of Customers and Service Providers. The technological capabilities can include machine learning, artificial intelligence, and smart devises.
• Procedures of payment and collection between the Customer and the Service Provider(s)

Whereas DoktorCare role shall never be involved in the peculiarities of technical visit(s), describing medication(s), medical diagnoses, and/or any treatment, and care giving techniques whatsoever. DoktorCare shall never be involve in Customer Requirements or demand for any Services requiring medical emergency, intensive care, or hospitalization.

We provide our Services through connecting you with licensed Service Provider(s) to enable them to provide you the best quality of care. Our Services are broad and diverse, so additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your Agreement with us if you use those Services.

The Company cares immensely about enabling the Service Provider through DoktorCare to provide the best quality Service(s) at the comfort of Customer’s home, and we encourage the Customer and the Service Providers to communicate with the Company directly in case you have any concerns or complaints at [email————-]. We will do our best to correct the situation by reaching out to the Service Providers and try our best resolving the issue(s).

Terminologies

The following terminology applies to the Agreement:

“Customer”, “You” refers to you, the person accessing and/or using DoktorCare and accepting the Company’s Agreement together with the actual user(s) if different, and/or legal guardian (if any).

“Company”, “Ourselves”, and “Us” refers to our Company.

“Service Provider” is any persons providing the Service(s) after being approved by the Customer(s).

“Party”, “Parties” refers to both the Customer and ourselves, or either the Customer or ourselves.

All terms refers to the offer, acceptance, and consideration of payment necessary to undertake the process of providing our assistance to the Customer in the most appropriate manner, whether through formal meetings of a fixed duration, or by any other means, for the purpose of meeting the Customer’s needs in terms of providing the Service(s) by the Service Provider(s) through DoktorCare and, in accordance with and subject to applicable laws.

Any use of the above terminology or other words in the singular, plural, capital letters and/or plural, and/or these terms, is considered interchangeable and therefore a reference to them.

Using DoktorCare

We are eager to connect each Customer with the most appropriate Service Provider(s) based on the details of their service request. We will not be involved in or responsible for the medical diagnoses, treatments, prescriptions, devices, laboratory results, etc.

You may use the services of DoktorCare and Service Providers’ only as permissible by applicable laws and regulations. Don’t access them using a method other than we instructed. We may suspend or stop providing the services of DoktorCare and Service Providers to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using DoktorCare does not give you ownership of any intellectual property rights to DoktorCare or the content you access. You may not use any content from DoktorCare unless you obtain permission from its owner, or the law permitted you to do so. These terms do not grant you the right to use any branding or logos used in DoktorCare or Services. Don’t remove, obscure, or alter any legal notices displayed in or along with DoktorCare or Services.

In connection with your use of DoktorCare and the Services, we may send you Service(s) advertisments, administrative messages, and other information. You may opt out of some of those communications. Customer(s) will be requested to provide proof of current medical conditions and medical history of the patient whether registered as the Customer(s) or not, including full name and the case history as may be requested. This information will be always kept confidential and shall only be accessed by Us or Service Provider(s) who are approved by the Customer(s).

DoktorCare are available on mobile devices. Do not use DoktorCare in a way that distracts you and prevents you from obeying traffic or safety laws.

Service provider(s) shall be always respected and honored by the Customer(s), The Company will make sure to suspend and/or cease providing DoktorCare and the Services to any Customer in case of a serious complaint submitted by two different Service Provider(s) for lack of dignified behavior(s) and/or due respect during providing the Service(s) or afterwards.

Service Provider(s) shall always be committed to provide the Service(s) in a timely manner as assigned via DoktorCare and abides to both the professional and technical quality of Service(s), safety and decency measurements as well as all laws and regulations in the country of providing the Service(s). Service Provider(s) shall abstain from providing the Service(s) the same moment he/she lost his professional license and/or seriously accused of any professional or personal misconducts. Service Provider(s) acknowledges hereby that any misconduct or malpractice shall be his/her sole responsibility, and any liability and/or damages in relation or in connection to his/her behavior, misconduct, and/or malpractice will be his sole responsibility without having any right to claim whatsoever from DoktorCare and/or the Company. The Service Provider(s) and Customer(s) are holding DoktorCare and/or the Company’s employees, managers, representative and/ or owners totally and irrevocably harmless against all lawsuits, proceedings, class actions, and from all different types of legal actions that may rise in relation to or in connection with joining or providing any Service(s) through DoktorCare. Service Provider(s) is waiving all and any right to bring any legal reports or actions against the Company, DoktorCare or Customer(s). Service Provider(s) shall commit to the same confidentiality standard under the Agreement, and he/she shall never divulge any details to any third parties. Also, the Service Provider(s) shall never seek and/or ask for any monetary compensation and/or take any cash complimentary tips from the Customer(s) and/or the actual User(s) of the Application or the Website of DoktorCare. Service Provider(s) and Customer(s) hold harmless and indemnify the Company and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

Privacy Statement

We are committed to protecting your privacy. The Company privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using DoktorCare, you agree that the Company can use such data in accordance with our privacy policies. This information will be always kept confidential as it shall be matched with and accessed by Service Provider(s) who shall be approved by the Customer(s).

Only authorized employees within the Company or within DoktorCare who, while performing their duties, can access and use information collected from individual Customer(s).

We may use data as anonymous as we are constantly improving DoktorCare and our services, systems and software to ensure the best possible Service(s) to our Customer(s).

Purchases

If you wish to purchase any of the Services provided through DoktorCare (“Purchase”), you may be asked to provide certain information relevant to your Purchase transaction including, without limitation, your personal details, personal information of the actual Service(s) receiver, address, exact location, previous medical history, payment option details, full names, ID and/or passport numbers, etc.

Subscriptions and payment of one time Service Fees

DoktorCare will invoice Customer(s) based on the type of Service(s) that meet each Customer needs and requirements via DokorCare Application and Website and the Customer shall pay electronically via his/her credit or debit card “Service Fees”.  No cash or other payment methods are accepted. No payment to Service Provider(s) is allowed or accepted. The Service Provider(s) shall be paid according to the type of Service(s) in proportion to the agreed rates with Services Provider(s).

Some parts of the Service Fees will be billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring basis in the case of long-term Service(s). All other one-time and/or visit  Service(s) shall be paid in advance.

Software Services

When using DoktorCare or any of the requested Service(s) requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. DoktorCare and some Services may let you adjust your automatic update settings.

The Company gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the Application, Website and/or CCCC provided to you by the Company as part of DoktorCare. This license is for the sole purpose of enabling you to use and enjoy the benefit of DoktorCare as provided by the Company, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of DoktorCare or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions, or you have our written permission.

Disclaimer

Exclusions and Limitations

The information provided on DoktorCare is provided on an ” as it is ” basis. To the fullest extent permitted by law:

• excludes all representations and warranties with respect to DoktorCare and its content or that are or may be provided by affiliates or any other third party, including with respect to any inaccuracy or omission in DoktorCare and/or the Company’s documentation; and;
• excludes any liability for damages arising out of or in connection with your use of DoktorCare. The Company will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, punitive damages or damage caused to your computer, computer software, systems and programs and data relating thereto or any other direct or indirect, consequential, or incidental damages.

Liability for our Services

To the extent permitted by law, the total liability of the Company for any claims under these terms, including for any implied warranties, is limited to the amount which the Company received from you regarding the usage of DoktorCare, which exclude the amount belonging to the Service Provider(s). In all cases, the Company will not be liable for any loss or damage that is not reasonably foreseeable.

DoktorCare is a platform that can successfully connect, and match make some governmentally eligible Service Provider(s) to meet the demand of the Service(s) by the Customer(s). DoktorCare role shall never be involved in the peculiarities of technical visit(s), describing medication(s), medical diagnoses, and/or any treatment, and care giving techniques whatsoever. Therefore, the Company will assist you to file any legal complaints and/or we will block any Service Provider(s) who is accused by serious malpractice. You acknowledge in all cases; We can never be responsible for any damages in this regard.

We encourage you to report any shortcoming immediately, so we can also reach out, and try to correct and/or change and/or block the Service Provider(s) who is accused by personal or professional breach of laws and regulations in the country where the Service(s) are being rendered. No defamation on social media is allowed or acceptable for the Service Provider(s) and/or DoktorCare and/or no defamation for the Company is acceptable under any condition, and any breach will entitle us to seek all legal sanctions and punitive damages, and to seek satisfactory reliefs against anyone trying to damage the reputation of the Company or DoktorCare.

Business use of our Services

If you are using DoktorCare or the Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify the Company and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

Non-Solicitation

The Customer shall not:

(a) Directly or indirectly, interfere with, circumvent or attempt to circumvent, avoid, by-pass, or obviate DoktorCare or the Company interest, or the interest or relationship with any Service Provider(s) introduced by DoktorCare or the Company to the Customer to offer Services.

(b) Change, directly or indirectly, payment of established or to be established fees or  commissions or some other compensatory structure, as the case may be, related to the Service Provider without explicit approval by DoktorCare or the Company.

(c) Intervene with the continuance of a pre-established relationship or a non-contracted relationship with the Service Providers or other third-party.

(d) Initiate business relationships, or transactional relationships that by-pass DoktorCare or the Company in relation to the Services with a specified Service Provider or Third Party.

The Service Provider shall not:

(a) Directly or indirectly, interfere with, circumvent or attempt to circumvent, avoid, by-pass, or obviate DoktorCare or the Company interest, with any Customer(s) introduced by DoktorCare or the Company to the Service Provider to offer Services.

(b) Change, directly or indirectly, payment of established or to be established fees or commissions or some other compensatory structure, as the case may be, related to the Customer without explicit approval by DoktorCare or the Company.

(c) Intervene with the continuance of a pre-established relationship or a non-contracted relationship with the Customer, other Service Providers or third-party.

(d) Initiate business relationships, or transactional relationships that by-pass DoktorCare or the Company in relation to the Services with a specified Service Provider or Third Party.

Non-Enticing of Employees

The Service Provider shall not hire or recommend hiring directly or indirectly any other Service Provider, Company employee, or DoktorCare employee introduced to him while working with DoktorCare or the Company.

The Customer shall not hire or recommend for hire directly or indirectly any Service Provider, Company employee, or DoktorCare employee introduced to him while working with DoktorCare or the Company.

Cancellation Policy

A minimum of 24 hours’ notice of cancellation of service is required. In long-term services, which are expected to continue more than a week, the Company reserves the right to increase the minimum notice of cancellation up to 60 days. Such notice may be given, in person, by email, mobile phone, text message and/or fax, or by any other means, and will be accepted subject to written confirmation. We reserve the right to charge a cancellation fee of [————————–] to cover any administrative costs.

Modifying and Terminating our Services

We are constantly changing and improving DoktorCare to enhance the Customer experience and the Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

The Customer and the Company have the right to terminate any of the requested Services for any reason whatsoever, including the termination of services already in progress. The Company may also stop providing DoktorCare or the Services to you or add or create new limits to DoktorCare or the Services at any time.

Refunds Policy

No refund will be offered when a Service is deemed to have commenced and is, for all intents and purposes, in progress.

Any amount paid to us that constitutes payment for the provision of unused Services, will be refunded.

Log in Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within the Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive websites, DoktorCare uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to another websites

DoktorCare may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. The opinions expressed or material appearing on these websites are not necessarily shared or endorsed by us and should not be considered as the publisher of such opinions or material. Please note that we are not responsible for the privacy practices or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites.

You should evaluate the security and reliability of any other site linked to or accessed through DoktorCare before disclosing any personal information to them. The Company will not accept any liability for any loss or damage, in any manner whatsoever, regardless of the cause, resulting from your disclosure of personal information to third parties.

You further acknowledge and agree that the Company shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Links to this Application/Website

You may not create a link to a page on DoktorCare Application and/or Website without our prior written consent from the Company. If you link to any page on DoktorCare, you do so at your own risk and the exclusions and limitations set out above apply to your use of DoktorCare.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to DoktorCare and the full content of the Application, website, CCCC and other others. The Company logo and DoktorCare Logo are a registered trademark of the Company. The brand names and specific services of the Company and DoktorCare featured on this are protected and may not be used elsewhere.

Force Majeure

Neither Party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such Party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

About the terms of this Agreement

We reserve the right to modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. Customer(s) and Service Provider(s) should look at the terms regularly. If a revision is material, we will try to provide at least (2) two days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than two (2) days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

These terms control the relationship between the Company, Customer(s) and Service Provider(s). They do not create any third-party beneficiary rights.

If you do not comply with these terms, and We don’t act right away, this doesn’t mean that We are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

The laws govern providing the Services in every country shall apply in case of dispute.